Privacy policy
This policy explains what information Tidylo collects when you visit the site or place an order, and how we use it.
Last updated 29 October 2026What we collect
- Details you give at checkout: your name, phone number, delivery address and email if you provide one.
- Order details such as the items, amount and payment method.
- Basic technical information when you browse, such as your device type and the pages you visit.
How we use it
- To confirm, pack, ship and deliver your order and to contact you about it.
- To reply to your messages and help with returns and refunds.
- To understand how the site is used and to improve it and our advertising.
Who we share it with
We share only what is needed to take payment and deliver your order with the services that help us do this, such as our online store platform, our payment provider and delivery partners. We do not sell your personal information.
Payments
Online payments are handled by our payment provider. We do not see or store your card or UPI details.
Cookies and ad measurement
Like most online stores, we may use cookies and tools such as analytics and advertising pixels (for example from Meta) to measure how the site and our ads perform.
Your choices
You can ask us to show, correct or delete the personal information we hold about you by messaging us on WhatsApp, Instagram or email.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.
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